24 Hour Priority Service

24 Hour Priority (Emergency) Maintenance Service Requests

Call our leasing office, and our service center will relay your request to the maintenance personnel. Since service is the backbone of our business, the following are considered Priority (Emergency) Maintenance Service Requests:

• Fire
• No electricity
• No hot water
• No plumbing or water throughout the apartment home
• Water flooding into the apartment
• From October 15 - April 15: Room temperature of at least 65º F. unless the outside temperature is below 0º F, then minimum room temperature shall be 60º F at all times. Temperature is measured 3 feet above the floor and 3 feet from exterior walls.
• No air conditioning in temperatures over 88 degrees*
• Smoke alarms
• Clogged toilet (applies to apartments with one bathroom)
• Sewer stoppage
• Refrigerator not working
• Situations where access to the apartment may be compromised (i.e. broken windows or broken locks)
• Lock Outs ($20 fee, paid directly to service personnel at time of entry)

We are committed to providing our residents with exemplary service and superior living environments.

*Due to high voltage, HVAC units will not be repaired during inclement weather or after dark.